Managed IT Services & Consultancy

WELCOME TO OPENET

Connecting People and Information Through Technology

Advice

OpenDesk

Operational Support


MANAGED IT SERVICES

Freeing You, From the IT Bottleneck

You want to focus on building your business but are constantly being distracted by your IT. 

 

It’s magnified even more when you are a multi-location business trying to optimise IT performance for all staff and controlling costs across all sites.

 

We have been supporting small to medium Perth business owners for over 20 years, so we understand these problems and specialise in helping businesses, who work across two or more locations remove the stresses and frustrations of running and managing their IT network.

 

We have built a strong IT support package that enables our business partners to focus on running their business. and getting free from the IT bottleneck that slows them down.

COMPREHENSIVE MANAGED IT

SUPPORT SERVICES

Openet’s Comprehensive Operational Support Services provide operational support and maintenance of existing services and systems, delivered by professional Service Desk and Field Operations teams, on a known cost basis.

 

By committing to a COSS Agreement, clients benefit from known, reduced, support costs and the peace of mind that they can access support when it is needed without watching the clock.

OPENET SERVICES

WHAT CAN WE DO FOR YOU?

  • Service Desk

    Structured management of incidents, requests for service and change with transparent reporting and service level agreement.

  • Infrastructure Management

    Operation of network, server and desktop technologies.

  • Communications Management

     Email services, video conferencing and telephony systems administration.

  • Active Monitoring

    Intelligent monitoring & alerting of network attached infrastructure from battery states & temperatures to service performance and availability, providing early warning of potential problems.

  • 24/7 Support

    Access to primary and secondary support when you need it.

  • Information Management

    Access control, data integrity, backup and capacity planning of information facilities.

  • Scheduled Management

    Regular application of software updates. Daily, weekly, monthly and annual checks.

  • On Site Support

    On-site support within the Perth metropolitan area as required.

 I would like to thank you for your amazing service and very prompt attention with my computer. Although a business owner, I am not very tech savvy so it was comforting to deal with experts and feel completely safe in the very capable hands of the person I was dealing with. Your staff are amazing, which I’m sure is a reflection of management so thank you once again and congratulations, I will be recommending you to everyone!

K R Bowden

Thanks to everyone for your support over the years. I have dealt with many IT helpdesk departments but never an external company. While I thought an internal helpdesk should be better as they should understand internal business needs, you mob kick arse and are clearly the best to deal with as far as I am concerned.

Tony Gray

MacKellar Mining

As I mentioned earlier, your guys have been fantastic over the last couple of years. It’s nice to have technically proficient IT providers who are also very personable……a rare breed! Your service has generally been seamless and I feel assured that our IT is in good hands.

Richard Hacker

Chalice Gold Mines Ltd

21 Teddington St, Burswood, Perth

www.openet.com.au

+61 8 6311 1800